Delivered in a heartbeat, never in a box.

1. Petra delivers digital keepsakes only

Petra is a digital keepsakes service. Everything you create here — postcards, letters, voicecards, journals, time capsules ("Open When"), Groupsakes, and your Album — is digital.

We do not sell, print, or ship any physical product. There is no courier, no postal delivery, and no physical shipment of any kind, ever. Nothing arrives in a box or an envelope, so there is no shipping address to enter.

2. How your keepsake is delivered

Keepsakes are delivered electronically, in one of two ways:

• By share link. When you send a keepsake, Petra creates a link you can share through WhatsApp, Messages, email, or any app you like. Anyone who opens that link sees the keepsake.
• Directly inside Petra. If you send to someone who already has a verified Petra account, the keepsake can be delivered straight into their Petra album.

3. How quickly it arrives

Delivery is instant. Your keepsake becomes available within seconds of a successful send — there is no processing delay and nothing to wait for.

If your keepsake includes a premium design, it becomes deliverable immediately after your payment succeeds. The recipient can open it as soon as they receive the link or see it in their album.

4. No delivery charges

Because there is nothing physical to ship, there are no delivery or shipping charges. Premium keepsakes are a one-time fee of Rs 19 (INR) per send, inclusive of applicable taxes; that price is only for the keepsake design itself. Nothing is ever added at the end for delivery.

5. No address, courier, or tracking number

Since delivery is electronic, some things you might expect from physical shipping simply do not apply:

• No shipping or postal address is needed to send or receive a keepsake.
• No courier, parcel, or delivery agent is involved.
• There is no tracking number, because there is no package in transit.

The absence of tracking does not mean a keepsake failed to arrive — a successfully sent keepsake is available the instant it is sent.

6. If a keepsake did not seem to arrive

If a recipient cannot see your keepsake, it is almost always a link or connection issue rather than a delivery failure. You can usually fix it by:

• Re-opening the share link yourself to confirm it works, then sending it again.
• Asking the recipient to open the link in a standard browser and check their internet connection.
• Re-sending the keepsake or generating a fresh link from your Petra album.

If a premium keepsake was charged for but genuinely was not delivered, you do not need to chase it. Petra automatically detects a charge with no delivery and refunds you to your original payment method — no request needed. For full details, see our Refund & Cancellation Policy. If anything still looks wrong, contact us and we will help.

7. Where Petra is available

Petra is an online, digital service available on the web at https://petrakeepsakes.com. It is operated from India, and premium keepsakes are priced in Indian Rupees (INR), inclusive of applicable taxes. Payments are processed by Razorpay, which supports UPI, cards, net-banking, and wallets.

8. Contact us about delivery

If you have any question about how a keepsake was delivered, email us at privacy@petrakeepsakes.com. For any unresolved delivery concern you can escalate to us at the same address, and we aim to acknowledge grievances within 1–2 business days. Full contact details are on our Contact Us page.

Petra is operated by [Registered business name], [Registered business address]. Phone: [Support phone].