In short: Email us at privacy@petrakeepsakes.com and we aim to reply within 1–2 business days. Petra is an online, digital service at petrakeepsakes.com.
1. Who we are
Petra is a digital keepsakes app for creating, sending, receiving, and saving postcards, letters, voicecards, journals, time capsules, and Groupsakes. Everything Petra offers is digital and delivered online — there are no physical products.
- Brand: Petra
- Registered business name: [Registered business name]
- Website: https://petrakeepsakes.com
2. How to reach us
Email is the best and fastest way to reach the Petra team. Please include any relevant details — and, for payment questions, your payment reference or order ID — so we can help you quickly.
- Support email: privacy@petrakeepsakes.com
- Phone: [Support phone]
- Registered business address: [Registered business address]
3. When you'll hear back
We aim to respond to every message within 1–2 business days. For payment or delivery issues, we will acknowledge your request and let you know the next steps as we look into it.
4. Payments and refunds
Petra is free to use, and most designs and the Album are free to send. A limited set of premium designs cost a small one-time fee of Rs 19 (INR) per send, inclusive of applicable taxes. Payments are processed securely by Razorpay, which accepts UPI, cards, net-banking, and wallets.
If you were charged but your keepsake did not arrive, Petra detects this automatically and refunds you — you do not need to ask. For any other payment question, email privacy@petrakeepsakes.com with your payment reference, and see our Refund & Cancellation Policy for full details.
5. Grievances and disputes
If something has gone wrong and you would like to raise a formal grievance, email us at privacy@petrakeepsakes.com. We will acknowledge your grievance within 1–2 business days and work with you toward a fair resolution, in line with the Consumer Protection Act, 2019 and related e-commerce rules in India. Grievance officer: [Grievance officer name].
6. Our other policies
For more detail on how Petra works, please see: